Interviews and Statements
In this process step, Interviews and Statements are conducted to gather information from key stakeholders. This involves scheduling meetings or conversations with relevant parties such as employees, customers, vendors, or witnesses. The purpose is to capture their perspectives, experiences, and insights related to the specific issue or problem being addressed. During these interactions, open-ended questions are asked to encourage honest and detailed responses. Statements may also be collected in written form, such as emails, letters, or testimonies. These accounts are then carefully documented and analyzed for patterns, themes, and potential evidence. The information obtained is used to inform decision-making, identify areas of improvement, and develop strategies for resolution. This process step helps ensure that all relevant voices are heard and considered in the investigative or problem-solving context.