Leadership Commitment
This process step represents the crucial Leadership Commitment to Quality, where senior management acknowledges the organization's accountability for delivering high-quality products or services. The goal is to ensure that leaders are fully invested in implementing and sustaining a culture of quality throughout the entire organization. In this step, leadership reviews and endorses the Quality Policy, confirms their commitment to quality objectives, and allocates necessary resources to achieve these goals. This includes assigning qualified personnel, allocating budget for quality improvement initiatives, and establishing processes to ensure ongoing quality monitoring and reporting. By making a visible statement of commitment to quality, leaders demonstrate their dedication to meeting customer expectations and maintaining long-term business success.