Performance Metrics and Monitoring
This process step involves defining and tracking key performance indicators (KPIs) to measure the effectiveness of business processes. It entails identifying relevant metrics that align with organizational goals and objectives. The metrics selected should provide a comprehensive view of process performance, including efficiency, quality, and timeliness. Once KPIs are established, data collection methods such as logging, monitoring tools, or surveys are implemented to track progress. Regular analysis and review of the collected data help identify areas for improvement and enable informed decision-making. This step ensures that business processes are optimized based on quantitative feedback, leading to increased efficiency, productivity, and customer satisfaction. Data from this process is used to make adjustments and improvements to the overall business strategy.