Complaint Receipt
The Complaint Receipt process step involves receiving and recording customer complaints in a structured format. This includes collecting relevant details such as the complainant's contact information, a clear description of the issue, and any supporting documentation. The collected data is then verified for completeness and accuracy to ensure that all necessary information is captured. A unique complaint reference number or ID is assigned to each entry to facilitate easy tracking and retrieval. Once validated, the received complaints are categorized based on their nature and priority level to enable efficient handling by designated teams or personnel. This process ensures that customer grievances are properly documented and addressed in a timely manner.