Section 4: Escalation Procedure
In this section, we outline the steps to be taken in case of an incident or issue that requires immediate attention beyond the scope of standard procedures. The escalation procedure is designed to ensure timely and effective response to critical situations. If a user or member experiences difficulties with the system or encounters a problem that cannot be resolved through standard troubleshooting methods, they should contact the designated escalation team member via email or phone. A detailed description of the issue will be provided, along with any relevant supporting information. The escalation team will then assess the situation and decide on an appropriate course of action, which may involve consulting additional resources or involving higher-level management as needed.