Education and Training
This process step involves delivering educational content to employees in order to enhance their skills and knowledge related to job functions. This includes online training modules, classroom instruction, on-the-job coaching, and mentoring by experienced colleagues. The goal of this step is to equip employees with the necessary tools and expertise to perform their duties effectively, adhere to organizational policies and procedures, and contribute positively to overall business objectives. A variety of educational methods are utilized depending on individual employee needs and learning styles, including hands-on training, lectures, group discussions, and self-paced online modules. Employees also have access to various resources such as textbooks, manuals, industry publications, and professional associations to support their ongoing education and professional development.