Incident Response
The Incident Response process involves a structured approach to identifying, containing, and resolving IT incidents that impact business operations. It is triggered when an incident is reported or detected by monitoring tools, and it follows a clear sequence of steps: Detection, Categorization, Escalation, Analysis, Resolution, and Closure. During the response phase, technical teams assess the root cause of the issue, mobilize resources to contain and resolve the problem, and communicate status updates to stakeholders. The goal is to minimize downtime, restore services as quickly as possible, and prevent similar incidents from occurring in the future. Effective incident response relies on proactive monitoring, robust communication channels, and a well-coordinated team effort.