Complaint Registration
The Complaint Registration process involves a systematic approach to capturing and documenting customer grievances. This step is critical in understanding the nature of the issue and providing an effective resolution. The process begins with the collection of relevant information from the customer, including details about the complaint itself, the affected area or service, and any supporting documentation. This information is then verified for accuracy and completeness before being entered into a centralized database. A unique reference number is assigned to each complaint, enabling efficient tracking and management. Once registered, the complaint is reviewed by designated personnel to determine its priority level and the most suitable course of action for resolution.