Training and Awareness
The Training and Awareness process step involves educating stakeholders on key concepts, policies, and procedures. This includes providing necessary information, resources, and support to ensure a shared understanding of expectations and responsibilities. Training may take various forms such as workshops, online modules, presentations, or one-on-one sessions tailored to specific groups like employees, customers, or suppliers. Awareness efforts focus on communicating critical information to broader audiences, often through targeted campaigns, social media, or printed materials. The goal is to build knowledge, confidence, and a culture of compliance among stakeholders, thereby reducing the risk of errors, misunderstandings, or non-compliance with established standards. This process step is essential for effective implementation and long-term sustainability of organizational policies and procedures.