Complaint Receipt
The Complaint Receipt process step is responsible for acknowledging and recording customer complaints in a timely manner. This process begins when a customer submits a complaint through various channels such as phone calls, emails, or in-person visits to a retail store. The customer service representative who receives the complaint initiates this process by logging the issue into the company's database or CRM system. This includes capturing relevant details like date and time of the complaint, nature of the problem, and customer contact information. The receipt of the complaint triggers subsequent steps in the complaints handling process, ensuring prompt attention to customer concerns and resolution of issues.